A Very British Hotel - Season 1 Episode 1 -

London's Mandarin Oriental Hyde Park is one of the world's most exclusive hotels. In the heart of Knightsbridge, it has one of London's most sought-after addresses, delivering 'town' on one side, facing Harvey Nichols, and 'country' on the other as the only hotel backing directly onto Hyde Park. It has been a favourite with royals from all over the world, celebrities and the super-rich for more than 100 years. This new series joins the hotel in the middle of its busy summer season. From the doormen to the laundry workers and the night-time staff, chambermaids, waiters, waitresses, porters and the all-important concierges, the hotel's international team of staff deliver a quintessentially British service to the international clientele. In this first episode, the staff cater for a royal visitor from overseas and her entourage, while coping with the challenges of facing directly onto one of the capital's busiest thoroughfares.